Syntaur Productions
Contact Us - Home Page


Ordering and Shipping Information


Ordering on-line
Ordering by phone
How do I know if an item is in stock?
Methods of payment
Shipping charges and tax
Returns
How long will it take my order to arrive?
Can I get a tracking number for my order?


Syntaur Productions
170 S. Walnut Ave., New Braunfels, TX 78130
U.S.A.

Telephone: (830) 627-1530

eMail: sales@syntaur.com
Internet: www.syntaur.com

Our customer service hours are weekdays, 9:00-6:00 Central Time (GMT-6), and Saturdays from 9:00-1:00.



Ordering on-line
You can order on-line using a credit or debit card. When you see a product you would like to purchase, simply click the "BUY" button, and this product will be added to your shopping cart. When you are finished adding items, click "Checkout" and follow the instructions from there. You will receive an email with tracking information once you order has been processed and shipped.

Any credit card and personal information you enter on our website is done over a completely secure server.


Ordering by phone
Call (830) 627-1530, weekdays between 9:00 am and 6:00 pm Central Time (GMT-6) or Saturdays between 9:00 am and 1:00 pm, to place your credit card or debit card order. We usually have someone available who can speak Spanish.


How do I know if an item is in stock?
Generally, if there is a Buy button next to the item, we have it in stock. Our web site reflects our current inventory, and if we are sold out of an item, the site should show this. In some instances, a Buy button may be showing for an item that is momentarily out of stock, but for which we are expecting more inventory within the next few days.


Methods of payment
We accept Visa, MasterCard, American Express, and Discover credit/debit cards, Paypal, Apple Pay, Google Pay, Microsft Pay, and money orders in US funds.


Shipping charges and tax
There is a minimum $11.95 shipping and handling charge for orders to Canada, and a minimum $13.95 charge to other countries. Please make sure your shipping address is correct and complete; any additional shipping charges that are incurred as a result of incorrect or incomplete address information will be charged to the customer.

The customer is responsible for any import duties, taxes, and related charges that may be levied by the country of destination. We do not know what these charges may be; contact your country's customs department for more information.

Please do not email us for a shipping quote; you can easily determine the shipping rate yourself. Simply go ahead and start to place the order online. On the Shopping Cart page, you can enter the Country, and the correct shipping charges will be displayed. This won't become a real order unless you proceed through the Checkout procedure, so this is an easy way to get a quick idea of what an order will cost.


Returns
We can accept returns for up to 45 days past the date of purchase; please call (830) 627-1530 or email us for a return authorization (RA) number and instructions before returning any items. Returns made after 45 days will be charged a 10% restocking fee. We cannot accept returns without an RA number. Shipping and handling charges are non-refundable. We cannot accept returns of electrical parts or software products.


How long will it take my order to arrive?
All orders ship from Texas (San Antonio/Austin area). Most orders ship either the same day we receive the order, or the following weekday. If an item is back ordered, we will notify you and then ship the item as soon as it is received; you can let us know any time if you would prefer to cancel the order. Orders placed after 1:00 pm on Saturday will be processed on Monday.

Delivery times for orders outside of the US are difficult to predict, and we have no way to estimate how long (if any) your order may be held up by customs. Typically, most foreign orders are received within two weeks, though longer times are not uncommon.


Can I get a tracking number for my order?
Yes, once your order has been processed, you will receive an email with the shipping details and tracking number.