Ordering & Shipping - About Syntaur - Home Page

How to Contact Us

Syntaur Productions
170 S. Walnut Ave., New Braunfels, TX 78130 U.S.A.

Our business hours are 9:00-6:00 Central Time on weekdays, and 9:00-1:00 on Saturdays.

For directions, please click here.

For questions about shipping, returns, tracking numbers, etc., please click here.

For questions about parts we don't list, or about how to do a repair, please ask on our forums.

For all other questions or support with your order, email

We get lots (LOTS!) of emails and calls about parts that are shown as Out of Stock, or that are not listed on our site. Our website reflects our entire inventory, and is updated in real time. If we have a part available, it will show on our site with a Buy button. Otherwise, we do not know when or if we will have that part available. No matter how nicely you ask, we still don't have it.