Shipping — Frequently Asked Questions

It depends on what you are ordering, where it is going, and what type of shipping you select. You'll always be able to see the exact cost for each option in your cart before checkout.

We don't have a minimum order, but we do have a minimum shipping/handling charge which covers not only the shipping cost, but the packaging and resources it takes to process an order.

We always try to ship out orders the same day, or within 24 hours. Sometimes there is a backorder on a part, or an incomplete address, or some other complication that can delay an order, and you can rest assured that we work to get these things resolved as quickly as possible. At least 95 percent of our orders ship immediately.

We have no way of knowing for sure, but if you selected regular shipping, an order within the US will probably arrive within a few days, and if overseas, probably within two weeks. Customs clearance (which we have no control over) can slow down international orders. No matter the destination, we always have an Express shipping option.

We do offer overnight delivery within the US, and you will see that option during checkout. Orders for overnight shipping must be placed by 2:30 pm Central Time.

With the exception of some brands of new keyboards, most items will ship anywhere in the world! For items that are restricted to US shipping only, perhaps you have a friend or relative in the US who can receive the shipment and bring it to you, or if there is a freight forwarder you want to use, we can send it there. Lithium batteries cannot be shipped overseas, or by Express service.

Probably not! Unless it's been over 2 weeks on a US package, or over 2 months international, it's probably just moving slowly. In most cases, when a package seems lost, it eventually gets delivered.

Probably not! It seems that scans are somehow missed sometimes, and the tracking will show the package to be mysteriously unmoving for several days (or longer for international packages). Then it suddenly shows up at its destination.

Send us an email with your order number and “missing package” in the subject line, and we will see what we can find out. Also, reach out to your local post office or your mail carrier - we have found that this is often the quickest method to resolve a delivery issue. If the package is indeed lost, we can work on filing a claim and getting you the parts you need.