Returns & Refunds — Frequently Asked Questions

Check that part on our site - unless it says it is non-returnable (most electronic parts), you can return it. [Hint: On the home page of syntaur.com, you can use the Search by Model or Part # search box and type in the part number, click the top result, and it will take you straight to the page for that part.]

Just email us for a Return Authorization number. We'll send back an RA number with return instructions.

We guarantee that it will work, either because (a) it is brand new, or (b) if it is a used part, it was tested before being put into stock.

Please email us, including photos of the damaged package and contents, and we can get to work resolving this for you.

If it's a normal return, you'll be responsible for getting the item back to us. If we made an error and sent an incorrect part, we'll cover the shipping cost.

We might need a couple of days to process your return; once it is processed here, it may take up to 10 days if you paid with a credit card. PayPal returns are generally very quick.

We don't do exchanges per se; instead, we ask that you place a new order for the part you need, and set up a return for the part you don't need. This is quicker, as you don't have to wait for the first part to be returned.

Sure! Just let us know which you prefer.

Up to 45 days. After 30 days we charge a 15% restocking fee, and after 45 days we can no longer accept a return.