Parts — Frequently Asked Questions
Answers to common questions about Parts at Syntaur — 6 questions covering orders, parts and support.
The part I need wasn't listed on your website, do you have it?
No, you can send an Item Request here.
The part I need wasn't listed on your website, do you know where else I can get it?
No, if we knew where to get it, we'd probably have it! Chances are, if we don't have it, it's something that is no longer manufactured and can only be pulled from a used keyboard.
I found the part I need on your website, but it's out of stock. Is that correct? Can you get more?
Our website updates in real time, so it will reflect our current inventory. If you need something that shows out of stock, submit your email on that item page to be notified when and if we get more stock.
I want multiples of a single part, how do I know if there's enough in stock?
In your cart before checkout, you'll be notified if you are ordering more of an item than we have in stock.
My synth isn't listed on your website, do you have parts for it?
Send us an email, and we can work on getting a parts page made for it.
My synth is doing [insert problem here] can you tell me what part I need?
No, there are too many variables to know what's wrong with a keyboard without opening and testing it. Our customer service folks are not techs, and our techs are already overworked and not available for outside consultations.