Ordering — Frequently Asked Questions
Answers to common questions about Ordering at Syntaur — 5 questions covering orders, parts and support.
Can I add items to an order I already placed?
We're sorry, but we can't add items to an existing order. At any given time, we may have a hundred orders being processed by multiple people, and we are working hard to get those processed quickly. Stopping the process to find a particular order, add items to it, recalculate shipping, and make sure the additional payment is processed is something we just can't do.
Is it safe to use my credit card or other payment online?
Yes, we use Stripe and Paypal - two of the leaders in online payment processing - to ensure your info stays protected.
Can you put a part on hold for me?
No, it wouldn't be fair to our other customers, and we are not set up for keeping track of layaway items.
Do you have bulk discounts?
On certain items, we offer multiple pieces as a set, and this will have its own part listing on the site.
Do you have coupon codes?
We do sometimes have coupon codes available for special sales.