Account — Frequently Asked Questions
Answers to common questions about Account at Syntaur — 5 questions covering orders, parts and support.
How do I make an account?
From the homepage, click 'log in' in the upper righthand corner. This will take you to another screen where you can either 'log in' or 'create account'. Click 'create account' and fill out the form provided. Once the form is filled out click the blue 'Sign Up' button and you're all done! Alternatively, you'll be prompted to make an account when you place an order. Fill out the form provided, then click the blue “Sign Up” button and you're good to go!
Do I have to make an account?
No, you can checkout as a guest and place your order as usual!
I placed an order already. If I make an account afterwards will I be able to see it?
If you decide to make an account later, use the same email you used when you placed the order to automatically link your previous orders to your new account.
I placed an order, but I don't see it in 'My Orders'.
If you don't log in, or use the same email linked with your account to place the order, it won't show up under 'My Orders'. If you want to link that order to your account, reach out to our customer service team and we'll fix it for you.
I lost my login info, how do I retrieve it?
If you know what email your account used, go to the log in screen and click “Forgot Your Password” at the bottom. This will prompt you to submit the email address associated and you'll be sent an email with a link to reset your password. If you don't know what email your account used, reach out to our customer service team and we'll be able to help you!