Ordering on-line
Ordering by phone
How do I know if an item is in stock?
Methods of payment
Shipping charges and tax
Returns
How long will it take my order to arrive?
Can I get a tracking number for my order?
1418 N. Walnut Ave., New Braunfels, TX 78130
U.S.A.
Telephone: (830) 627-1530
eMail: sales@syntaur.com
Internet: www.syntaur.com
Our customer service hours are weekdays, 9:00-6:00 Central Time (GMT-6).
Ordering on-line
You can order on-line using a credit card, debit card, or PayPal account. When
you see a product you would like to purchase, simply click the "BUY" button, and this product
will be added to your shopping cart. When you are finished adding items, click either "Check Out"
(to pay with a credit card) or "Check Out with PayPal" (to pay from a PayPal account).
In rare cases, shipping charges to other countries may be
different from those shown here. We will contact you before processing your order if the
shipping charge will be different from that shown.
Any credit card and personal information you enter on our website is done over a completely
secure server.
Ordering by phone
Call (830) 627-1530, weekdays between 9:00 am and 6:00 pm Central Time (GMT-6), to place your
credit card or debit card order.
How do I know if an item is in stock?
Generally, if there is a Buy button next to the item, we have it in stock. Our web site is
updated daily, and if we are sold out of an item, the site should show this. However, in rare instances, the site
may show a Buy button when an item has just sold out; we will contact you if there is any such problem on your order. Also, in
some instances, a Buy button may be showing for an item that is momentarily out of stock, but for which we are expecting
more inventory within the next few days.
Methods of payment
We accept Visa, MasterCard, American Express, and Discover
credit/debit cards, PayPal, and money orders in US funds.
Shipping charges and tax
There is a minimum $7.95 shipping and handling charge for
orders to Canada, and a minimum $9.95 charge to other countries. Please make sure your shipping address is
correct and complete; any additional shipping charges
that are incurred as a result of incorrect or incomplete address information will be charged to the customer.
Please do not ask us for shipping quotes; you can easily determine the shipping rate yourself.
Simply go ahead and start to place the order online. On the "Your Shopping Cart" page,
you can enter your country in the box that says "Estimate shipping and tax". Once you
enter this and click Calculate, the correct shipping charges will be
displayed. This won't become a real order unless you proceed through the Checkout procedure, so
this is an easy way to get a quick idea of what an order will cost.
The customer is responsible for any import duties or taxes that may be levied
by the country of destination. We do not know what these charges may be; contact your country's
customs department for more information.
Returns
We can accept returns for up to 45 days past the date of purchase; please call (830) 627-1530 or email us for a return authorization (RA)
number and instructions before returning any items. We cannot accept returns without an RA
number. Shipping and handling charges are non-refundable. We cannot accept returns of electrical parts or software products.
How long will it take my order to arrive?
All orders ship from Texas (San Antonio/Austin area). Most orders ship either the same day
we receive the order, or the following weekday. If an item is back ordered, we will notify you and then ship the item
as soon as it is received; you can let us know any time if you would prefer to cancel the order. Orders placed during the
weekend will be processed on Monday.
Delivery times for orders outside of the US are difficult to predict, and we have no way to estimate
how long (if any) your order may be held up by customs. Typically, most foreign orders are
received within two weeks, though longer times are not uncommon.
Can I get a tracking number for my order?
Sorry, but usually not. Since most of our packages are sent through the mail, there is usually no tracking number.
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