Doing business over the Internet with an unfamiliar company can sometimes be a gamble. Will your credit card information be protected? Will your personal information be sold to spammers, junk mailers, or long-distance service telemarketers? Will you really receive the merchandise you order? Often, you don't know the answers to these questions. But we want you to be sure of how Syntaur operates.

First of all, your name, address, and other personal information will never be sold or traded with another company, nor will it be abused within our company. We might ocassionally send you a flyer or a new catalog, but your address will not be used for any other purpose. And when we ask for your telephone number, it is not so that we can call you with heavy sales pitches - it's only so we can reach you if we have problems getting something sent to you.

Secondly, your credit card and personal information is secure. Our online orders are processed through PayPal, using state-of-the-art security. Our telephone orders are processed with a computer system that is not connected to the web, nor to any outside network. In other words, it can't be hacked into.

Finally, you will receive your order from us very quickly, unless a particular item is back-ordered (not a common occurrence). We have built an outstanding reputation for customer service over the last 23 years, and we're always striving to improve it. If there will be any sort of delay with your order, we will let you know at once - otherwise, expect it to arrive in just a few days.

If you have any doubts about Syntaur Productions, or with any other company you may do business with, we urge you to check with the Better Business Bureau before placing an order. The BBB can tell you if there have been customer complaints against the company, and whether or not they were resolved satisfactorily. Our eBay rating is a good indication of the type of service you'll get: we have a 100% positive feedback rating from customers.

We're not a "virtual" web company run out of a PO Box - we're real humans, working out of a real building, offering real service. Give us a call if you have any questions, or drop by and visit. We'll be happy to hear from you.